Shipping policy
Order Processing: Orders are processed and dispatched within 1-2 business days from the date of purchase. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates: Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping costs at the checkout before completing your purchase. We offer various shipping options to accommodate your preferences, including standard and expedited shipping.
Shipping Destinations: We currently ship to all countries. If your country is not listed during checkout, please contact our customer support for assistance.
Estimated Delivery Times: Standard shipping typically takes 7–14 business days, while expedited shipping usually arrives within 7-10 business days. Please note these are estimates, and actual delivery times may vary due to customs processing or other unforeseen circumstances.
Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can track the status of your shipment by entering the tracking number on our website or through the carrier's tracking portal.
Shipping Carriers: We partner with reputable carriers to ensure the safe and timely delivery of your orders. The carrier used will depend on the shipping method selected at checkout.
Shipping Restrictions: Some items may be subject to shipping restrictions or regulations based on your location. It is your responsibility to be aware of any restrictions that may apply to your order. We reserve the right to cancel orders that violate shipping regulations.
Customs and Import Taxes: International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees. Please check with your local customs office for more information on potential charges.
Lost or Stolen Packages: We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier with your tracking information to file a claim. If you encounter any issues, our customer support team is here to assist you.
Contact Information: If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at contact@joannaaccordi.com.
Note: This shipping policy is subject to change without notice. Please review it regularly for updates.