WHOLESALE
General Sales Conditions for Wholesale Customers
Introduction
Welcome to the Joanna Accordi Wholesale Program. These General Sales Conditions ("Conditions") govern the sale of products to our wholesale customers ("Buyer"). By placing an order, you agree to be bound by these Conditions. Please read them carefully before making a purchase.
1. Definitions
- Buyer: The individual or entity purchasing products for resale from Joanna Accordi Fashion
- Products: The items available for sale under the wholesale program
- Wholesale Team: The team responsible for managing wholesale accounts and orders
- Website: joannaaccordi.com
2. Eligibility
To qualify for wholesale pricing and terms, the Buyer must be a registered business, retailer, or reseller with a valid business license or resale certificate.
3. Order Process
3.1 Placing an Order
Wholesale orders cannot be placed directly through our Website. To place an order, the Buyer must contact our wholesale team via email at wholesale@joannaaccordi.com.
3.2 Minimum Order Requirements
Minimum order quantities (MOQ) may apply to certain products. Details of MOQ will be provided during the order process.
3.3 Order Confirmation
After placing an order through our wholesale team, the Buyer will receive an email confirmation. This email confirms receipt of the order and includes details about the Products purchased.
4. Payment
4.1 Payment Terms
Payment terms will be agreed upon at the time of order. We accept various payment methods, including wire transfers, credit cards, and other secure payment options.
4.2 Payment Security
All transactions are processed through secure payment gateways to ensure the safety of your personal and payment information.
5. Shipping and Delivery
5.1 Shipping Destinations
We offer worldwide shipping. Delivery times and costs vary depending on the destination and shipping method selected at the time of order.
5.2 Shipping Times
Estimated shipping times will be provided by our wholesale team. Please note that these are estimates and actual delivery times may vary due to factors beyond our control.
5.3 Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.
6. Returns and Refunds
6.1 Return Policy
Returns for wholesale orders are accepted within 30 days of delivery. To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all tags attached. Please refer to our Wholesale Return Policy for detailed instructions on how to initiate a return.
6.2 Refunds
Once we receive and inspect your returned items, we will process your refund to the original payment method within 5-7 business days. You will receive an email notification once your refund has been processed.
7. Product Descriptions
We strive to provide accurate descriptions of our Products. However, we do not warrant that the descriptions, colors, or other content available on the Website or provided by our wholesale team are accurate, complete, reliable, current, or error-free.
8. Pricing
8.1 Price Changes
Prices for our Products are subject to change without notice. The price charged for a Product will be the price in effect at the time the order is placed.
8.2 Taxes and Duties
Prices do not include taxes, customs duties, or other charges imposed by the destination country. These additional charges are the responsibility of the Buyer.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Joanna Accordi Fashion Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with the Products or these Conditions.
10. Governing Law
These Conditions and any separate agreements whereby we provide you Products shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles.
11. Changes to These Conditions
We reserve the right to update or modify these Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of the Website after any modifications to these Conditions will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Conditions.
12. Contact Us
If you have any questions about these General Sales Conditions, please contact us at:
Email: wholesale@joannaaccordi.com