RETURN POLICY

At Joanna Accordi, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

  • Items must be returned within 30 days from the date of delivery.
  • Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Items must be returned in their original packaging.
  • Please note that we do not accept returns on final sale items as we do not offer final sale items in our store.

How to Initiate a Return

  1. Contact Us: Email our customer service team at returns@joannaaccordi.com with your order number and the reason for the return.
  2. Receive Return Label: Our team will provide you with a prepaid return shipping label.
  3. Pack Your Item: Carefully pack your item in its original packaging and include any related accessories.
  4. Ship Your Return: Attach the prepaid return shipping label to your package and drop it off at your nearest shipping carrier location.

Refund Process

  • Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
  • If the return is approved, we will process your refund to the original payment method within 5-7 business days.
  • You will receive an email confirmation once your refund has been processed.

Exchange Policy

If you would like to exchange an item for a different size or color, please follow the return process to return the original item and place a new order for the desired item.

Contact Us

For any questions or concerns regarding our return policy, please contact us at:

Email: returns@joannaaccordi.com

We are committed to providing you with the best shopping experience and will do our utmost to resolve any return-related issues promptly.